Castle Claims Service is an expert multi-line independent adjusting firm serving insurers and self-insured organizations throughout western Pennsylvania. With over 60 years of dependable service, we provide professional handling of property, casualty/liability claims, and complete appraisals from our offices in Pittsburgh and Erie.
Our family-owned company is known for fast response, accurate reporting, and consistent communication. Policyholders are contacted within 24 hours, inspections are typically scheduled within 48 hours, and our adjusters work with insureds and/or contractors when agreed-price appraisals are needed. Every assignment moves through a secure online claims management system to ensure efficiency, accuracy, and up-to-date documentation.
We are committed to maintaining the highest industry standards. Our adjusters are trained in Xactimate and Symbility and continue ongoing education to stay current with evolving insurance practices and emerging risks. Castle Claims Service is listed in BEST’s Recommended Insurance Adjusters and we are active members of NAIIA and PAMIC
Losses don’t wait, and neither do we. We are available 24/7 to take new assignments, ensuring immediate attention when a claim occurs. With longstanding regional expertise, competitive pricing, and a proven record of satisfied clients, Castle Claims Service remains a trusted partner for reliable, local claims support.
Claim timelines vary based on the type and severity of loss.
A fire loss may take many months to a year to fully resolve due to the complexity of repairs and documentation.
Wind or hail damage may take a few months depending on contractor availability and carrier review.
Minor losses can move more quickly.
Regardless of claim type, we contact the policyholder within 24 hours and typically schedule inspections within 48 hours to start the process promptly.
Once your claim is assigned to us:
We contact you within 24 hours to introduce your adjuster and verify details.
An inspection is scheduled within 48 hours, based on your availability.
Your adjuster will guide you through immediate mitigation steps and answer any questions.
After the inspection, we prepare a detailed report or estimate for your insurance carrier.
Your carrier uses our documentation to review coverage and issue payment if applicable.
We keep you informed throughout the process and provide updates until the claim is resolved.
Payment is issued directly by your insurance carrier. Some carriers now send payments electronically, but most still issue paper checks. Castle Claims Service does not issue settlement payments — we provide the inspection, estimate, and documentation needed for your carrier to process the claim.
No. Settlement payments come directly from the insurance carrier. Our responsibility is to evaluate the damage, prepare the estimate or appraisal, and provide the insurer with the information required to issue payment.
The policyholder selects the contractor. Castle Claims Service does not perform repairs — we provide the inspection and estimate so you can move forward with the contractor of your choice.
